Refund & Cancellation Policy
Last updated: July 12, 2026
This Refund Policy explains how payments, cancellations and refunds work for Next Heights CRM. Please read it carefully before you subscribe.
All payments made to Next Heights CRM are non-refundable except where a refund is expressly required by a non-waivable provision of Applicable Law. Please read this policy carefully and use the free trial before you subscribe.
This Refund & Cancellation Policy (the “Policy”) explains how payments, renewals, cancellations, and refunds work for the Next Heights CRM subscription service (the “Service”). It forms part of and should be read together with our Terms & Conditions. By subscribing to or paying for the Service, you agree to this Policy.
1. General no-refund policy
Because the Service is a digital software-as-a-service product that is made available to you immediately and incurs ongoing costs from the moment your Subscription begins, all fees are charged in advance and are non-refundable, and payments are not pro-rated, except as expressly stated in this Policy or as required by a non-waivable provision of Applicable Law. This includes fees for partial billing periods, unused time, seats or capacity you did not use, and periods during which you did not access the Service.
2. Try before you buy
We strongly encourage you to evaluate the Service using our free trial (where offered) before purchasing. The trial is designed to let you confirm that the Service meets your needs. By choosing to subscribe after or instead of a trial, you accept that fees are non-refundable as described here.
3. Why fees are non-refundable
As a hosted digital service, we begin providing value and incurring infrastructure, licensing, payment-processing, and support costs as soon as your Subscription is active. For this reason, and consistent with common practice for SaaS products, we do not offer refunds for change of mind, lack of use, or failure to cancel before a renewal.
4. Cancellation
You may cancel your Subscription at any time from your account settings or by contacting us at [email protected]. Cancellation stops the next automatic renewal. To avoid being charged for the next term, you must cancel before your renewal date. Cancelling does not entitle you to a refund of fees already paid for the current term.
5. Effect of cancellation
When you cancel, you retain access to the Service until the end of your current paid term, after which your Account moves to an inactive state and access ends. You are responsible for exporting any data you wish to keep before your access ends. After a reasonable period following expiry, your data may be permanently deleted in accordance with our Privacy Policy and Terms.
6. Automatic renewal
Subscriptions renew automatically for successive terms of the same length at the then-current price unless cancelled before the renewal date. You authorise us to charge your payment method for each renewal. It is your responsibility to cancel in time if you do not wish to renew; a charge for a renewal that occurs because you did not cancel in time is non-refundable.
7. Upgrades, downgrades and plan changes
If you upgrade mid-term, the change may take effect immediately and additional fees may be charged, calculated at our discretion. If you downgrade, the change typically takes effect at your next renewal, and we do not provide refunds or credits for the difference during the current term. Plan limits apply from the effective date of the change.
8. Failed, duplicate or incorrect payments
If a genuine technical error results in a duplicate charge or an incorrect amount, contact us within seven (7) days with proof and we will investigate and, if confirmed, refund the verified excess amount to the original payment method. This is the only routine circumstance in which we issue refunds.
9. Chargebacks and payment disputes
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your Account. If a chargeback is found to be invalid, we reserve the right to recover the disputed amount and any associated fees, and to require payment before restoring access.
10. Discretionary credits
Any goodwill credit, extension, or exception we may choose to grant is made at our sole discretion, on a case-by-case basis, does not constitute a waiver of this Policy, and does not create any obligation to grant similar treatment in the future.
11. Taxes and third-party fees
Taxes (including GST), payment-gateway fees, and other third-party charges are non-refundable to the extent we are unable to recover them, even where a refund of the base fee is granted.
12. How and when approved refunds are paid
Where a refund is approved under this Policy or Applicable Law, it will be issued to the original payment method used for the transaction. Depending on your bank or payment provider, it may take up to fourteen (14) business days, or longer, for the refund to appear.
13. Service interruptions
Temporary interruptions, maintenance, or downtime do not entitle you to a refund. If we permanently discontinue the entire paid Service, our sole obligation, as your exclusive remedy, is to provide a pro-rata refund of pre-paid fees for the unused portion of your then-current term, as stated in the Terms.
14. Your statutory rights
Nothing in this Policy is intended to exclude or limit any right you may have that cannot be excluded or limited under Applicable Law, including any non-waivable consumer-protection rights. Where such a right applies, this Policy operates to the fullest extent permitted alongside it.
15. Changes to this policy
We may update this Policy from time to time. Changes take effect when posted and apply to renewals and purchases made after the effective date shown by the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance.
16. Contact
For any billing question or refund request, contact us at [email protected] and include your account email and transaction details so we can assist you quickly.
Questions about this policy? Email [email protected] or message us on WhatsApp.